A disabled woman says she was refused help boarding a flight because she "doesn't look ill".
Nathalie Allport-Grantham, claims a member of staff at Stansted Airport told her she was "wasting their time".
"She basically looked at me and said 'I'm here to help disabled people, I'm not here to help you'," she told Newsbeat.
Stansted Airport says it is "disappointed" and has apologised for causing her distress.
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Nathalie has Ehlers-Danlos syndrome, which limits her movement and causes her chronic pain.
She also has postural orthostatic tachycardia syndrome, which increases her heart rate, meaning she can't walk far and faints regularly.
Nathalie says because her illnesses are "invisible" people often doubt whether she really is disabled.
"It's something I and everyone with chronic illnesses is used to, being judged and being called a liar," she says.
"I've been told before 'You look too pretty to be disabled'. People have an idea that a disabled person has to look a certain way."