Caroline Struthers
Senior Member (Voting Rights)
@Caroline Struthers and @Robert 1973
A bit of background stuff: this is from a blog post I wrote two years ago:
"[M]ost public/private institutions are required to have a formal complaints and/or appeals procedure. Unfortunately, these are frequently (and, some might argue, deliberately) very difficult to access and inherently opaque, laborious and time/energy-consuming. However, unless the full internal procedure is followed closely – often involving many stages of escalation – it is inevitable that the complaint/appeal will be rejected."
So the first rule is to follow the internal process (which will always be cumbersome and frustrating by design) to its conclusion. The next stage after that would be the Charity Commission (and I see you've already been in touch with them, Caroline). The requirement there seems to be for the charity itself - not the original complainant - to report a "serious incident" and this is unlikely to meet the threshold for Cochrane to do that, from what I can see.
Once all the internal procedures have been exhausted, the position changes and it is appropriate to give consideration to litigation. Even then, I think that legal action targeted at Cochrane is a very long shot. Hypothetically, this is the next logical step but I have nothing left with which to write more now.
I am happy to persist with Cochrane's internal procedures as long as it takes. And if eventually they have to report themselves to the charity commission (which they did over the dramatic Peter Gotzsche incident in 2018) that would be good. As you say, it is doubtful this will ever escalate to "serious incident", but you never know.