Free nasal microbiome test/study at uBiome

Feeling frustrated. I can't follow the instructions to activate the kit ( I did the swabs this morning and need to send off today). I don't know if I have to pay more money to send back either.

Can anyone walk me through
1. How to activate kit? I can't see anything on the page where to activate.
2. How do I get to the survey (what buttons do I push) to get there?


I'll have another try.
 
If I remember correctly, you had to register. Then you log in with your eMail adress and password.

There appears a loading page which loads and loads... On the top right there's a menu button. After clicking you find "Activate Kit". Then you enter the code.

I hope it works.
 
Inara said:
If I remember correctly, you had to register. Then you log in with your eMail adress and password.

There appears a loading page which loads and loads... On the top right there's a menu button. After clicking you find "Activate Kit". Then you enter the code.

I hope it works.
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Thanks @Inara I think what has thrown me is that I have lost the password that I used. I bet I wrote it on a piece of paper then got distracted and have lost it.

I did try their option "forgot your password"?. But something popped up so quickly I couldn't read it before it was gone.

So brain fogged. I don't know what to do. I don't know if I should create another account. I have sent off an email to them. I try again.
 
Inara said:
Normally, you get a new password sent via eMail. Did you check, also in the spam?
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It's not in the spam folder. I have tried again to get a new password but nothing is coming to me via email and they do a pop up message that appears for a few seconds and disappears before you have time to read it all.

I think I will just have to forget about posting this off today and go relax. I can't deal with this at this time of the morning and I have things I have to get done before the bad weather comes today.

Thanks @Inara for the to and fro. x
 
Rosie said:
Feeling frustrated. I can't follow the instructions to activate the kit ( I did the swabs this morning and need to send off today). I don't know if I have to pay more money to send back either.

Can anyone walk me through
1. How to activate kit? I can't see anything on the page where to activate.
2. How do I get to the survey (what buttons do I push) to get there?


I'll have another try.
Click to expand...
If you live outside of the US of A then you have to pay to ship the test kit back to CA. If you live in the US then the postage is pre-paid.

To activate your kit, go to https://ubiome.com/ and scroll down to "Already have a kit? Create an account and register your kit." Once you've activated your kit on-line you can do the survey.
 
TigerLilea said:
If you live outside of the US of A then you have to pay to ship the test kit back to CA. If you live in the US then the postage is pre-paid.

To activate your kit, go to https://ubiome.com/ and scroll down to "Already have a kit? Create an account and register your kit." Once you've activated your kit on-line you can do the survey.
Click to expand...
@TigerLilea So I just pay postage at my end at the post office and post? For some reason I thought I had to pay 'ubiome' again for return. Anyway, I have emailed them again for clarity on return postage.

I have really found the site hard to follow - probably just me. They are very helpful by email though.

Yes, I found out I had to create an account this morning, after all. Thanks.
 
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Allele said:
I didn't see anywhere to tell them of existing medical conditions--did anyone else find this?
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@Allele I thought the same with the first lot of questions. I then saw there was another section after that "History questionare" or something similar.

So I clicked on that. Oh boy, there is a ton of questions to be answered there. I filled one section and started another but had to leave it unfinished and thought I would come back to it another day. I went back in about 15 minutes ago to check if I could find it and I couldn't. So will have to hunt around another day.
 
Rosie said:
@TigerLilea So I just pay postage at my end at the post office and post? For some reason I thought I had to pay 'ubiome' again for return. Anyway, I have emailed them again for clarity on return postage.
Click to expand...
If you live in the US, the kit and postage was free both ways. If you live outside of the US, then you had to pay $19.99 (US $) to uBiome for them to mail the kit to you, and you pay the postage your end to return the sample vials back to uBiome in California.
 
My Sniffle-ome test kit is done and in the mail. I did the on-line survey, however, there is no where to indicate that I have ME/CFS. I was hoping that there was that option as I'd be curious to see how my results compare to other people with this condition.

@Rosie It only cost me $6.00 Cdn to return the samples to CA.
 
TigerLilea said:
My Sniffle-ome test kit is done and in the mail. I did the on-line survey, however, there is no where to indicate that I have ME/CFS. I was hoping that there was that option as I'd be curious to see how my results compare to other people with this condition.

@Rosie It only cost me $6.00 Cdn to return the samples to CA.
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@TigerLilea Same here. I couldn't see anywhere to mention that I had ME/CFS. I came across another section after that though, with heaps of questions in each category. From memory there looked to be about 10 or more categories with many questions in each. I only completed one and a half of, so far.

I sent my test kit off today as well. It cost me $14. My sinuses aren't as bad as a week ago but still feel like there is infection there so hopefully it will still pick it up.
 
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