Moderator note: Please be aware that this thread is not in the Members Only Section and therefore content is available to search engines. I have reported to the Financial Conduct Authority that companies are still including ME in mental health exclusions which goes against all the guidelines set by insurance bodies. As I didnt have a complaint specific to me they weren't that interested - will try and chase them on it. I had some good news this week - my claim that has been going on for the last 18 months was decided on last week and they approved it !!!! I had a mental health exclusion as I had depression when I took out the policy. They tried to refuse it saying that ME was a mental condition, then went through everything else they could - hadn't been ill for long enough (9yrs!), had been active in that time, could go back to work if I had more treatments (mindfulness, cbt and get give good results as shown in PACE trial), would not be permanent etc. I had to fight against each argument and even with reports from my consultant they just ignored them. Reports from their CMO fabricated information, I had to go through long SAR process to get these reports which they tried to withhold. Also had to have exam by their independent expert. I was expecting them to still refuse after this and had been to see my own indpendent expert as well. Hadnt even had this other report yet but i had sent another letter to them before they made decision, where I criticised their expert and his exam. Not sure whether this made the difference or if they just got fed up of me. The policy wasn't for a huge amount and they must have spent a lot working on it. I will get the rest of the notes from them under the SAR so hopefully will find out. I will put everything together so others can use but it will take a while as I am exhausted and body has crashed after the shock (not too bad but enough that i need a rest) Thank you to everyone that helped me on this with comments and answers to the questions I needed evidence for. Each letter I wrote seemed to be like a mini thesis especially with all the research I had to do in getting all of the information to throw at them. I never thought we would get to the end and get a positive decision without having to go through the ombudsman. It shows it's worth pursuing even against huge odds.