This kind of delay without even an acknowledgement of your letter is very poor handling of a complaint and that in itself is deserving of criticism let alone the substantive issue. I think escalating it to the administration and the funders, is definitely the right way to go you’ve given the research team plenty of time and a couple of chances to handle this themselves. They really deserve a kick up the backside.
Unfortunately the Mason Foundation has proven to be resistant to complaints from patients about their funding of dodgy research in recent years (for example).
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