Agree with your comments re the questionnaire. Sad thing is it's one of the better ones out there, at least for guiding a clinical interview where a questionnaire is just the start of the process. My guess is that's how it started life, as a clinical tool.
And the researchers probably did talk to quite a few patients about it - and the patients said it's great because it was the closest they'd yet got to something even vaguely resembling what was happening to them, especially if they were relatively recent onset and/or had little understanding of science.
Thing is, it's not just a matter of listening to patients, you have to listen to the "right" kind of patient, and that's not the one who gratefully agrees with everything you say because you were the first medical person to take them seriously. I think us nitpicky science nerds constitute a minority of patients and thus are easily overlooked. A researcher has to realise that:
a) their current patient feedback is just a form of echo chamber,
b) they're missing suitably critical - but constructive - patient voices, and
c) that such voices exist and can be found on S4ME.
It's not just the Bateman Horne Center doing this. On top of my head I can think of Workwell doing this, and Jason, and there are others I can't think of right now, too. I can see how they would
think they're listening to patients, because they do, just not to the "right" ones, the ones who challenge their ideas.