That is appreciated.
However I stand by my words on Action for ME failing to organise properly by leaving things to late and blaming the pandemic (among other things) rather than accounting for the fact that both Brexit and pandemic were predictable issues, this was not March 2019 but a long way into the pandemic. Christmas holidays of course are also predictable.
And you are, of course, entitled to your opinion. However, I would point out that the decision to commision the fulfillment company, which stored our spit kits, sending them out when asked in cardboard packaging that they supply, was taken equally by the members of the DecodeME management team, who are Sonya Chowdhury of Action for ME, Chris Ponting from the University of Edinburgh and myself.
Finding somewhere to store 25,000 spit kits and packaging at the University of Edinburgh, and to have staff available to process dispatch of the kits when required, would have been more than challenging, so we outsourced that problem to a company who specialise in that sort of service. Unfortunately, like many companies [media/industry reports on the shortage from
June 2021,
Oct 2021 and
Dec 2021] at the time of the Nov 2021 update you quote, they were still struggling to obtain sufficient quantities of packaging, which they advised us, and in our efforts to be transparent to the community we included that in that update.
And I'm sorry that you have found our efforts to keep those interested in DecodeME informed so infuriating; we have always tried to be as open as we can be in the updates we send out, while also keeping them as brief as is possible while still getting the message across. I would hope by now that you would have taken advantage of the ability to unsubscribe from the updates, given you are not finding them useful. We will still continue to send them out, as and when we have something to communicate, as many recipients have let us know how much they appreciate our open communications.