And yes, I'm not terribly impressed either - when I checked their site after six months of no results, there was a pop-up asking me to rate them on a scale of 1-10 as to whether I would recommend them to friends, to which I rated 1 with a comment that I'd been waiting six months and had heard nothing from them except constant spam to buy more products, and that I don't feel able to recommend a service on that basis. To my surprise I got an email in reply from one of their customer service folks, who apologised and said that because the sniffle test was a freebie, it would take 'slightly longer' to get the results than the paid products. Well, if nine months wait is only slightly longer than it takes to get the results of paid tests, then I'm not at all keen to try again!