Today, 26th January 2025, the S4ME committee submitted the following complaint to Cochrane complaints:
_______________
We, the committee of the Science for ME international forum, submit the following complaint to Cochrane.
The Cochrane review that is the subject of our complaint is Exercise Therapy for Chronic Fatigue Syndrome, Larun et al, 2019 and 2024 versions.
All our letters and complaints, and responses we received from Cochrane are on public record on the Science for ME forum. We will post this complaint there too.
https://www.s4me.info/threads/s4me-...-on-the-me-cfs-exercise-therapy-review.34973/
Complaint January 2025
This complaint is on the basis of a perceived failure of Cochrane to follow its own complaints procedure in investigating our previous complaints and failing to inform us of the outcome.
Promises made to us in communications from senior Cochrane representatives with regard to investigation of our complaints have not been fulfilled. We have not been informed of the outcome of any of our complaints, nor which of our complaints were investigated and which were not.
The details are set out below:
30th October 2023
Following some correspondence with Cochrane starting in August 2023 in which we asked for the review to be withdrawn, we sent a letter of complaint detailing the following five complaints:
Complaint A: A failure of process - non removal of an outdated and incorrect review in the timescale promised.
Complaint B: A failure of process - failure to follow normal procedure on a critical comment
Complaint C: A failure of process - failure to take effective action for over two years by the Editor-in-Chief on the stalled new review process.
Complaint D: A failure of process - the Editor-in-Chief's failure to address serious concerns from the public, and passing them, inappropriately, to the IAG that has no power to act on our requests, and has a non functioning email address.
Complaint E: An important policy misjudgement - making the withdrawal of the 2019 review contingent on the publication of a new review.
https://www.s4me.info/threads/s4me-...fs-exercise-therapy-review.34973/#post-501221
Correspondence November, December 2023
There followed some correspondence due to confusions at Cochrane about our complaints.
13/11/23: Lucy Johnson-Brown, Head of Governance, confused our complaints with a previous one by a person and on a topic unknown to us.
17/11/23: A reply from us pointing out the misunderstanding and asking for our complaint to be considered properly.
17/11/23: Lucy Johnson-Brown sent a further refusal to consider our complaints while also stating commitment to follow the complaints procedure.
20/11/23: We replied expressing shock that our complaints did not appear to be getting due consideration unlike those of others with opposing complaints. We asked for confirmation that the trustees had signed of on this decision not to follow the complaints procedure.
19/12/23: Jordi Pardo Pardo, interim chair of governors, stated, without reasons that withdrawal of the 2019 review had already been rejected following a previous complaint on unspecified grounds.
He concluded:
"However, the other matters you have raised are under review, and we will get back to you in due course."
17th March 2024
The Science for ME committee, concerned about the lack of communication and action on the new review, wrote again to senior Cochrane representatives. We asked them to reconsider their decision not to withdraw the 2019 review. We set out, with details and references, evidence under the following headings for withdrawal of the review on the grounds of harm:
Evidence in support of withdrawal
1. Withdrawal of the review is in line with Cochrane's editorial policy
2. Cochrane's guidance to reviewers has not been followed
3.The 2019 review failed to properly consider evidence of harms.
4. Patients' perceptions of harm should be considered as relevant as patients' perceptions of improvement
5. The harms are considerable
6. New evidence of harms supports withdrawal
7. Two conflicting paradigms
8. The harms include effects on patients’ mental health
9. Biases and conflicts of interest of advisors to the review
10. The NICE approach to harms evidence, and the pushback from GET supporters
https://www.s4me.info/threads/s4me-...rcise-therapy-review.34973/page-2#post-521800
April 2024
9/4/24: Cochrane support replied, saying
"We will include the additional points and references to studies in our review of the issues raised by S4ME in previous correspondence."
August 2024
7/8/24: We wrote to Cochrane raising the long silence and lack of information about which of our complaints are being considered, and asking:
"Please can you confirm that the 2019 review is being considered for withdrawal on the grounds that
Following the conclusions of the published review could result in harm to patients or populations of interest (other than known adverse effects)?"
We also stated that:
"In our view, it is completely unacceptable for Cochrane, a registered charity whose
charitable object is "the protection and preservation of public health..", to deprioritise work affecting the health of millions of very sick people, leaving us vulnerable to harmful treatment for years after promising to update a seriously flawed review."
7/8/24: Cochrane complaints acknowleded our complaint in a standard response.
21/8/24 and 27/9/24: Cochrane complaints - "we are still investigating and we will update you as soon as we can."
December 2024
16/12/24 Cochrane announced cancellation of the new review process. Cochrane republished the 2019 review unchanged as a new 2024 version.
____________
It is clear from the above that Cochrane has not followed its complaints procedure with regard to our complaints.
We have no information about whether a complaints process was ever started or which of our complaints were intended to be considered. Nor have we been informed whether the senior editors took seriously or even read the detailed and fully referenced information we supplied that we consider fulfil Cochrane's own rules on withdrawal of reviews on the grounds of harm.
None of the promises to keep us updated have been fulfilled, nor have we been supplied with a copy of the outcome of the review of our complaints.
________________
This lack of a response leaves us, according to your complaints procedure, unable to escalate our complaint through the appeals board since we don't have a ruling, nor to Cope and the Charity Commission. This is unacceptable.
Please can you supply us urgently with answers to the following questions:
1. Did Cochrane complaints carry out a complaints review procedure into our complaints dated 30th October 2023?
If so, please inform us of which complaints were reviewed and the outcomes.
If not, please explain why you left our complaints unaddressed for over a year, and failed to inform us.
2. Did Cochrane complaints and the relevant editors carry out a proper examination of the evidence on harms we supplied on 17th March 2024?
If so, please supply us with the outcome explaining why Cochrane editors did not consider the evidence grounds for withdrawal according to Cochrane's policy on withdrawal on the basis of harms.
If not, why not, when we were promised it would be included in the review of our complaints.
______________
We intend to take this complaint further. Cochrane has an obligation under your own policies to inform us of the outcome of our complaints, especially as we are required to provide such a ruling in taking our complaint to appeal and to COPE and the Charity Commission.
https://community.cochrane.org/orga...l-members-and-supporters/complaints-procedure
If we do not get a response with clearly explained rulings on all our complaints by 14th February 2025, we will escalate the complaint anyway, adding a further complaint of Cochrane's refusal to carry out your own complaints process and inform us of the outcomes.
______________
Trish Davis on behalf of the committee of the Science for ME international forum