It's great to hear that they're doing studies like this. In case it's of any help to the team for future studies,
@chillier, the sort of thing I'd need to know if I weren't local or didn't have access to a powered wheelchair are:
- Which building is it, and how far is the entrance from the nearest vehice access?
- Are there any steps or long slopes to approach the building once you've left the car/taxi/etc? How many steps, how long a slope?
- Is there a door entry system where you have to wait to be let in? If so, is there anywhere to sit next to the door?
- If you can just walk in, what happens then? Might you have to wait behind another couple of visitors for a receptionist to tell you where to go? If so, is there anywhere to sit where you could still signal to them that you're waiting to be signed in? (So often this is one of the most stressful parts of a visit. Even access officers don't always think it through, because they can't imagine being OK to walk a few metres into the building but not being able to cope with standing at a counter for half a minute.)
- Once you're checked in, how many metres are there between the door to the street and the clinic? Are there places you could stop for a sit down if you needed to? (Maintenance teams sometimes already have the inexpensive laser devices that make measuring this easy, and may even do it for you if you lack scruples about bribes.)
- Are there any other places where you might have to stand and wait, such as busy lifts or subsidiary reception desks?
- Is there an accessible toilet that's big enough to turn a wheelchair around in? (Not a given!)
- If the schedule got held up, is there anywhere to wait that's not a noisy thoroughfare?
That's only one person's experience of visiting many buildings like this in the course of my former job—there will be different things that other people struggle with. It assumes the buildings have wheelchair access, but I think this campus does.